Challenging question… How to deal with a concerned parent on the phone case… It’s one thing to deal with a difficult patient face-to-face, but it’s a whole new story when you’re dealing with a concerned parent, and you’re doing it over the phone… In the post below I’m...
Most students don’t think about mindset when it comes to their CS exam… But having the right mindset when you walk into those exam rooms can make all the difference in your encounters. After working with hundreds and hundreds of medical students and...
One of the easiest ways to improve your overall encounter is to start it off on the right foot… The following tips will help ensure that you do just that! Tip 1. Smile as soon as you open the door (a smile can put the SP in a better mood) Tip 2. Make eye contact as...
Likability comes down to only a handful of things… These are behaviors and actions that can easily be learned by anybody.. Meaning that you can learn to be more likable. The more likable you are, the easier it will be for you to bond with a patient, which might...
The patient is angry with you… But you don’t know why… Or maybe you do… Either way, this needs to be handled properly. I’ve seen many students come to a complete stop when they were faced with a patient who became angry out of nowhere… It’s a...
Want to learn how to make a killer first and last impression on your CS exam? Then you need to know how to ‘bookend’ your encounter… Bookending is a term you’ve probably never heard of relating to the CS exam… Which isn’t a surprise because it’s a...
